What do we collect?
We also collect personally identifiable information (including name, email, comments, feedback, product reviews, recommendations, and personal profile available publicly such as Facebook, Twitter, Google+, etc.) Sometimes products are offered with the use of affiliate links, (such as Amazon) and purchase data is collected through those transactions.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. If you make a payment or transaction, we collect your payment details (including credit card information).
Information that we collect from third parties
i. Signups using federated authentication service providers: If you logged into a supported federated authentication service providers such as LinkedIn, Microsoft, Facebook, Twitter and Google, these services will authenticate your identity and collect personal information such as your name and email address.
ii. Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to us. If you register for or attend an event that is sponsored by the author/press or affiliates, the event organizer may share your information with us. We may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
iii. Information from social media sites and other publicly available sources : When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. We may also add and update information about you, from other publicly available sources.
iv. Information from giveaways or product distributors
Sites such as Bookfunnel, Instafreebie, Goodreads, or Amazon, etc. may host free products or services giveaways on behalf of the author or Timberlane Press. If data is collected during that interaction, they may pass your name, email address, social media information, location or other information to us.
If you enter a third-party giveaway related or unrelated to the author, his brand, we cannot be held responsible for data collected by that third party and have no knowledge of how they may or may not use the information collected, except that it may be passed on in full or part to us. At which point, the data given to us will be protected in the fashion described in this policy. But this protection extends only to the data we have received.
Why do we collect such personal information?
In addition to the purposes mentioned above, non-personal and personal information may be collected and stored for the following purposes::
To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
To ask you to participate in surveys, or to solicit feedback on our products and services;
To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data;
To obtain addresses for shipping purposes
To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
To provide customer support, and to analyze and improve our interactions with customers;
To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
To monitor and improve marketing campaigns and make suggestions relevant to the user.
To comply with any applicable laws and regulations.
This website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do we store, use, share and disclose your personal information?
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with you?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, via email for select marketing campaigns, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your business use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.
Know Your Rights
Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared
Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
If we believe your data has been breached
While we are very protective of your privacy and personal information, we understand that incidents can occur. If we believe your data has been compromised in any way, we will contact you within 72 hours of our learning of the data breach and fully inform you of the incident and its extent.
You acknowledge and agree that these limitations of liability are agreed allocations of risk constituting in part the consideration for our products or services to you, and such limitations will apply even if we has been advised of the possibility of such liabilities.